We, Operation Gaming, hereby dedicate ourselves to providing world-class services for the gaming community. Through cutting-edge hardware and tireless customer support, we claim title to the most comprehensive family of entertainment products available for online and LAN venues. Our commitment revolves around the relentless pursuit of perfecting your gaming experience. At Operation Gaming, Your Game Begins Here.

Operation Gaming was founded in 2006 with one mission in mind; providing you—the gamer—with the unconditional best service available in online gaming entertainment. With Operation Gaming, customer service is not an afterthought, we’ve built our company around it. To us, customer support is a philosophy.

How do we live up to these lofty goals?

How about when we email and call you to acknowledge you’ve paid for your server? You pay, you get to play. That’s the deal. We’ll get your server online the same day (even weekends) and call your phone to let you know it's frag time. The only wait time you’ll have to endure while playing on Operation Gaming servers is waiting to respawn after you’ve been plastered by your clanmate’s assault rifle.

No hosting provider can claim 100% uptime. How a hoster responds to downtime speaks volumes about their commitment to their customers. At Operation Gaming, we’ve purchased BlackBerry™ internet phones for our tech support crew. If you place a ticket regarding server configuration, downtime, or any other issue—we’ll respond—often within minutes.

While our world-class tech support and near-instant activation may be a major selling point, our performance of all of our products is what keeps gamers raving. We do not (emphasis added) oversell our web, voice or game servers. Keeping your machines lag free makes for happy customers. Its not just the right thing to do, its good business sense!

Last but not least, all the great service in the world wouldn’t mean much if you couldn’t afford it. Thankfully, with Operation Gaming you don’t have to pay a premium price to get a premium service. All of our products are priced extremely competitively. As if our dirt cheap prices weren’t enough, we also offer a very lucrative affiliate program. Promote Operation Gaming and we’ll give you bonuses for the lifetime of the affiliate’s account, not just a one-time payment.

With Operation Gaming you’re in the war room. You and your squad can get online, stay online and focus on the action, like it should be. All of this doesn’t cost a fortune and can actually make you money. Combined with the best-in-industry tech support, its no wonder we have a near 100% retention rate!

Operation Gaming. Your Game Begins Here.

Lighting-fast Setup
All servers purchased and paid for are activated same-day, including weekends. Our support team aims for a maximum of 12 hours for game servers, however, the vast majority go live in a fraction of that time. All TeamSpeak and web hosting servers go live instantly after payment. Waiting several days for your server to activate after your credit card has been isn’t our idea of customer service. If you paid for it, it is yours to play on, and soon.

World-Class Network
Great pings are the lifeblood of online gaming. Our multi-tiered and redundant next-generation fiber optic network guarantees that latency is a thing of the past. Our tiering includes some of the biggest names in the business: Level3, AT&T, SBC, BellSouth, Comcast, Cablevision, Tiscali, Singtel, Japan Telecom, Swisscom, Tele Danmark represent a few of our global partners.

Unparalleled Hardware Performance
Unlike many providers, we do not use pre-built servers. Instead, all Operation Gaming boxes are hand-built using premium parts. Our actual server specifications are a tightly guarded secret. Our practice helps us control costs and performance, passing the savings in both areas on to the customer directly.

Feature-rich Control Panel
Our control panel offers tons of great features: A single login for multiple servers, automatic restarts after downtime, manual stop/start controls, user-initiated restarts, sub-administrators for clan members, custom support ticket system, automatic applying of game patches, mod installers, backup and restore tools and much, much more.

Full FTP Access
All of our servers come with full FTP access. You can manage the server configuration files, download PunkBuster screenshots, manage scripts and much more thanks to our unfettered FTP permissions.

Location Switching
You’re on the go, but thanks to our location switching program, we won’t slow you down. For example, let’s say you started your clan in California, but now you’ve moved to Texas. Operation Gaming is happy to accommodate your move. We’ll move your server from our Los Angeles datacenter to our Dallas datacenter for free. Once again, you’ll be flying high with the lowest pings possible.

Incentives and Affiliate Program
A lot of hosting providers keep telling you that they “appreciate” you telling your friends about their service. Do they? If so, why don’t they offer a generous referral program? At Operation Gaming, we put our money where are mouth is. Instead of handing out a tiny referral commission, we give each affiliate a percentage of the referred monthly invoice for the entire life of the account. Try finding that elsewhere. We’ll be waiting.

Flexible Payment
No late fees. That’s right, if you accidentally forget to submit your payment on time, we’ll extend your account for five days until you can make a payment, giving you a gentle reminder email or phone call. In addition to no late fees, we also give your clan or guild a multi-user donation system in the form of ClanPay. ClanPay lets your whole clan or even non-clan members donate towards your overall invoice.

Value
Nobody delivers better value for your hosting dollars than Operation Gaming. Nobody. Some hosters may undercut us by a few pennies in price, while offering sluggish tech support and server performance. Anyone can slash prices, but can they deliver the goods? We cut costs without cutting performance.

Best-in-Class Customer Service
The strongest case we can make for our dedication to outstanding customer service comes directly from our customers themselves. We encourage all potential customers to get in touch with current Operation Gaming clients and ask them what they think about our customer service. We’re that confident.